Key Takeaways
- Integration brings aggregator orders into the POS and kitchen automatically.
- Menu and item availability sync prevents orders for unavailable items.
- Payout reconciliation reveals commissions, discounts and deductions.
Many restaurants keep separate tablets for each aggregator. Staff re-enter orders into the POS, leading to delays, errors and incomplete reports.
What integration delivers
- All online orders in one POS screen
- Automatic KOT/KDS for online orders
- Accept/reject and preparation time updates
- Menu, price and availability sync
- Unified sales and inventory reports
- Payout reconciliation
Reconciliation
| Item | Check |
|---|---|
| Order value | Matches POS |
| Commission | As per agreement |
| Discounts | Restaurant-funded vs aggregator-funded |
| Taxes and TCS | Correct deductions |
| Net payout | Matches bank receipt |
Beyond aggregators
Build your own ordering channel and loyalty to bring repeat customers direct. See restaurant CRM and loyalty.
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Frequently Asked Questions
Can my POS receive Zomato and Swiggy orders?
Many POS systems offer integrations that bring aggregator orders directly into the POS.
Why reconcile aggregator payouts?
To verify commissions, discounts, taxes and deductions and ensure you receive the correct amount.
Does integration update item availability?
Yes, good integrations sync menu and stock status.
Should restaurants have their own online ordering?
It helps reduce commission dependence and build direct relationships.
