Key Takeaways
- Front desk speed, accurate room status and correct billing are core PMS jobs.
- Indian hotels need GST invoicing and foreign guest reporting support.
- Integrations with channel manager, booking engine, POS and locks avoid manual work.
The PMS is the operating system of a hotel. Here is what it should include.
Front office
- Reservation calendar and tape chart
- Group and corporate bookings
- Quick check-in with ID scan
- Room assignment and upgrades
- Check-out with split folios
Rooms and operations
- Live room status (clean, dirty, inspected, out of order)
- Housekeeping assignments via mobile
- Maintenance tickets
Billing and compliance
- Guest folios with room, F&B and extras
- GST-compliant invoices
- Foreign guest reporting support (Form C) as required
- Night audit and shift reports
Integrations and insights
- Channel manager, booking engine, POS, door locks
- Reports: occupancy, ADR, RevPAR, source mix
Key hotel KPIs
| KPI | Meaning |
|---|---|
| Occupancy | Rooms sold ÷ rooms available |
| ADR | Room revenue ÷ rooms sold |
| RevPAR | Room revenue ÷ rooms available |
See housekeeping software and GST billing and night audit.
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Explore Hotel Management SoftwareGet a Free QuoteRelated reading: Hotel Software Cost · Hotel GST Billing & Night Audit
Frequently Asked Questions
What does a hotel PMS do?
It manages reservations, check-in/out, room status, guest billing, housekeeping and reports.
Is cloud PMS better than on-premise?
Cloud PMS offers remote access, easier updates and integrations; most new hotels choose cloud.
What is RevPAR?
Revenue per available room, calculated as room revenue divided by rooms available.
Does PMS handle Form C?
Many Indian PMS systems help capture foreign guest details for reporting; confirm current procedures with authorities.
