Key Takeaways
- Speed, accuracy and reliable payments are the basics.
- Offline mode is critical in India.
- Integration with inventory and loyalty creates long-term value.
A POS affects every customer interaction. Choose carefully.
15 must-haves
- Fast billing with barcode and search
- GST-compliant invoices
- UPI, cards, wallets, split payments
- Discounts and promotions engine
- Returns and exchanges
- Offline mode
- Real-time inventory updates
- Customer capture and history
- Loyalty points
- Multi-user roles and permissions
- Shift and cash management
- Multi-store control
- E-invoice/e-way bill where applicable
- Reports and dashboards
- Integrations: accounting, e-commerce, ERP
Controls
| Risk | Control |
|---|---|
| Unauthorised discounts | Approval rules |
| Cash mismatch | Shift reconciliation |
| Deleted bills | Audit log |
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Explore POS Software DevelopmentGet a Free QuoteRelated reading: Cloud POS vs Traditional POS · POS Software Cost
Frequently Asked Questions
What features should a POS have?
Fast billing, GST invoices, multiple payment modes, offline mode, inventory, customer and loyalty management, permissions and reports.
Does POS need GST support?
Yes, POS invoices must meet GST requirements for registered businesses.
Can POS manage multiple stores?
Multi-store POS offers central control and store-wise reports.
Why is an audit log important?
It tracks edits and deletions to prevent misuse.
