Key Takeaways
- Online check-in and ID upload reduce front desk queues.
- In-stay ordering and requests increase F&B and service revenue.
- A web app avoids forcing guests to download another app.
Travellers now expect mobile convenience. Hotels can offer it through a branded app, a web app or WhatsApp.
Features
- Pre-arrival online check-in and ID upload
- Room upgrade and add-on offers
- Digital room keys (with compatible locks)
- Room service and spa booking
- Housekeeping and maintenance requests
- Local guide and hotel information
- Express checkout and feedback
Delivery options
| Option | Best for |
|---|---|
| Native app | Large chains, loyalty programs |
| Web app/PWA | Most hotels |
| WhatsApp concierge | Small hotels, quick setup |
Benefits
- Shorter queues
- Higher upsell revenue
- Faster request handling
- Better reviews
See PWA guide and housekeeping software.
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Explore Hotel Management SoftwareGet a Free QuoteRelated reading: Hotel Housekeeping Software · AI in Hotels 2026
Frequently Asked Questions
What is contactless check-in?
Guests complete registration and ID upload online before arrival, speeding up check-in.
Do guests need to download an app?
Not necessarily; web apps and WhatsApp can deliver most features.
Can hotels sell more through guest apps?
Yes, through upgrades, room service, spa and experience offers.
Are digital keys secure?
With compatible lock systems and secure authentication, digital keys are widely used.
