Key Takeaways
- Multi-tenancy, subscriptions and onboarding are core SaaS foundations.
- Launch a focused MVP solving one painful problem for a clear niche.
- Measure activation, retention and churn from day one.
SaaS lets you sell software as a subscription. Indian SaaS companies serve both domestic and global markets. Building one well requires specific architecture and product thinking.
Core SaaS components
- Multi-tenant architecture with data isolation
- Authentication with SSO, MFA and team roles
- Subscriptions and billing with plans, trials, invoices and GST
- Onboarding flows and sample data
- Admin console for tenants and support
- Usage analytics and in-app messaging
- APIs and integrations
Tenancy models
| Model | Pros | Cons |
|---|---|---|
| Shared database, tenant ID | Cost-efficient | Strict isolation logic needed |
| Schema per tenant | Better isolation | More complex migrations |
| Database per tenant | Strong isolation | Higher cost |
MVP and go-to-market
- Pick a narrow audience and painful problem
- Build core workflow only
- Launch with design partners
- Iterate on activation and retention
- Add pricing tiers and integrations
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Frequently Asked Questions
What is a SaaS application?
Software delivered over the internet on a subscription basis, where the provider hosts and maintains it for many customers.
How much does it cost to build a SaaS MVP?
Often around ₹8–25 lakh in India depending on features and integrations.
What is multi-tenancy?
An architecture where one application serves many customers (tenants) while keeping their data separate.
How do SaaS companies handle GST on subscriptions?
Subscription invoices include applicable GST; international sales may have different treatment. Consult a tax advisor.
