Key Takeaways
- Customers expect fast search, real-time tracking and easy payments.
- Restaurants need simple order acceptance and menu control.
- Admin dispatch rules and analytics determine operational efficiency.
A food delivery product is really four products. Here are the essential features of each.
Customer app
- Location detection and saved addresses
- Search, filters, cuisines and offers
- Menu with photos, customisation and veg/non-veg tags
- Cart, coupons and multiple payment options
- Live order tracking
- Ratings, reviews and reorder
- Support chat
Restaurant panel
- Accept/reject orders with prep time
- Menu and availability updates
- Order history and payouts
- Promotions and analytics
Rider app
- Shift login and availability
- Order assignment and navigation
- Pickup and delivery confirmation (OTP/photo)
- Earnings and payouts
- SOS and support
Admin panel
- Restaurant and rider onboarding
- Dispatch rules and zones
- Commission and delivery fee settings
- Refunds and support
- Dashboards and reports
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Explore Food Delivery SoftwareGet a Free QuoteRelated reading: Delivery Rider App & Route Optimization · Food Delivery App Cost
Frequently Asked Questions
What features does a food delivery app need?
Customer ordering and tracking, restaurant order management, rider assignment and navigation, and admin controls with analytics.
Is live tracking necessary?
Customers expect it, and it reduces "where is my order" support calls.
How are riders assigned?
Using rules based on distance, availability, load and estimated prep time.
Can restaurants update menus themselves?
Yes, through the restaurant panel.
