Key Takeaways
- Scheduling by skill, location and availability maximises technician productivity.
- Digital job cards with photos and signatures reduce disputes.
- AMC contract tracking ensures timely visits and renewals.
Home and B2B service businesses lose money through idle technicians, missed visits and unbilled work.
Key features
- Online and phone booking
- Technician assignment by skill and area
- Route planning
- Mobile job cards with checklists, photos, signatures
- Spare parts usage
- AMC/warranty contracts and reminders
- Customer notifications with ETA
- On-site payment and invoice
Metrics
| Metric | Why |
|---|---|
| Jobs per technician per day | Productivity |
| First-time fix rate | Quality |
| Response time | Customer satisfaction |
| AMC renewal rate | Recurring revenue |
See field staff attendance app.
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Frequently Asked Questions
What is field service management software?
Software that schedules and tracks service jobs, technicians, parts and customer communication.
Can it manage AMC contracts?
Yes, including scheduled visits and renewal reminders.
Do technicians need a mobile app?
Yes, for job details, navigation, checklists, photos and signatures.
Can customers track the technician?
Many systems send ETA updates and live tracking links.
